Shipping policy

BELIEVE currently delivers across the United Arab Emirates only.

Delivery Times

Estimated delivery times are calculated from the time your order is placed:

• Dubai, Abu Dhabi & Sharjah: 1–2 business days
• Ajman, Fujairah, Ras Al Khaimah & Umm Al Quwain: 1–3 business days

For BELIEVE, business days are Monday through Saturday.

Sunday delivery is not part of our standard delivery service. In some cases, special Sunday delivery may be available by prior arrangement and may carry an additional fee. Please contact us on WhatsApp to check availability.

Delivery Charges

Standard delivery charges are based on the delivery location:

• Dubai: AED 15
• Abu Dhabi & Sharjah: AED 20
• Ajman, Fujairah, Ras Al Khaimah & Umm Al Quwain: AED 40

The applicable delivery charge is shown at checkout before payment.

Free Delivery

Free delivery is available on qualifying orders:

• Dubai: orders of AED 115 or more
• All other emirates: orders of AED 250 or more

Delivery Address

Please make sure your delivery address and contact details are correct when placing your order.

If your plans change, nobody is available to receive the order, or the delivery address needs to be updated, please contact us as soon as possible on WhatsApp.

Where possible, we will coordinate with you and reschedule the delivery for later the same day or the following day, subject to delivery availability.

Delivery Updates

For delivery questions, changes or issues, WhatsApp is the fastest way to contact BELIEVE.

WhatsApp: +971 58 574 2775
Email: contact@believeuae.com

Delays

Our delivery times are estimates. Occasionally, deliveries may take longer due to courier delays, public holidays, weather, access restrictions or other circumstances outside our reasonable control.

If there is a significant delay with your order, please contact us and we will help you check its status.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your candle or package arrives damaged, defective or incorrect, contact us within 24 hours of delivery and send clear photos of the product and packaging.

We may also use the delivery photo recorded at the time of delivery to help review the condition of the order.

For replacements, returns and refunds, please refer to our Refund Policy.

International Shipping

BELIEVE currently ships within the UAE only.

Collection / Pickup

BELIEVE does not currently offer customer pickup from a physical BELIEVE store or collection point.