Privacy Policy

  1. Introduction
    This Privacy Policy outlines how BELIEVE ("we," "our," "us") collects, uses, and protects your information when you visit our Shopify store.
  1. Information We Collect
    • Personal Information: Includes your name, email address, shipping and billing addresses, payment details, and phone number when you purchase or create an account.
    • Device Information: Automatically collected data such as IP address, browser type, and cookies when you visit our site.
  2. How We Use Your Information
    • To fulfill orders and process payments.
    • To communicate with you about your orders and provide customer support.
    • To improve our store and services.
  3. Sharing Your Information
    • We share your information with Shopify to power our online store, and with third-party service providers to assist with order fulfillment and delivery.
    • We do not sell your personal information.
  4. Your Rights
    • Access, update, or delete your personal information by contacting us through our store.
    • Opt-out of marketing communications by following the unsubscribe instructions in our emails.
  5. Data Retention
    We retain your personal information as long as necessary to fulfill orders and comply with legal obligations.
  1. Contact Us
    For privacy-related inquiries, contact us at contact@believeuae.com.

Terms & Conditions

  1. Introduction
    These Terms & Conditions govern your use of the BELIEVE Shopify store and the purchase of our products,
  1. Account and Order Information
    • You must provide accurate information when creating an account or placing an order.
    • You are responsible for maintaining the confidentiality of your account.
  2. Product Information and Pricing
    • We strive to display accurate product descriptions and prices, but errors may occur. We reserve the right to correct any errors.
  3. Payment
    By providing a payment method, you authorize us to charge the amount for your order.
  1. Shipping and Delivery
    • We aim to process and ship orders promptly. Delivery times are estimates and not guaranteed.
    • Shipping costs are calculated at checkout.
  2. Use of Site
    You agree to use our site for lawful purposes only and not engage in any conduct that disrupts the website's functionality.
  1. Limitation of Liability
    Our liability for any claim related to our products or website is limited to the purchase price of the product.
  1. Governing Law
    These terms are governed by the laws of the United Arab Emirates.

Return Policy

  1. Returns
    • Returns are accepted within 30 days of delivery. Products must be unused, in their original packaging, and candles must not have been lit.
    • To initiate a return, contact us at contact@believeuae.com.
  2. Exchanges
    If you want to make any changes, please consider the following:
    • The shipping costs of the product will be entirely assumed by the customer.
    • Discounted or promotional items DO NOT qualify for exchange.
    • Exchanges are made for the same value that the payment was made by the client.
    • The item must be unused and in the same condition as it was received.
    • Guarantee for manufacturing damage is accepted (the item must suffer from an imperfection).
  3. Return Shipping
    • You are responsible for paying shipping costs for returning items unless due to our error.
  4. Contact Us
    For any questions about our refund and return policy, please contact us at contact@believeuae.com.